All THRIVA Users

-Freezing Screen-

There are generally a few very simple steps you can take to remedy a freezing screen. If you see any screen in the management system cutting part of it off, I would try re-sizing the browser window. You can do this by double-clicking on the title bar or hit the ‘Maximize’ box.

In most cases this will immediately cause the management system to re-draw the window and should remedy the problem. If this doesn’t work then I would make sure that the temporary files for your internet browser have been cleared out, and restart the browser. Here are the steps to clear those files out:

For Internet Explorer versions 7 and 8:

1. Open a new browser window, preferably not the Thriva login page.
2. From the menu options, choose Tools > Internet Options
3. Under the section titled ‘Browsing History’ click the ‘Delete’ button
4. Under the section labeled ‘Temporary Internet Files’ click the ‘Delete files…’ button.
5. Optionally, click the ‘Delete cookies’ button under the section labeled ‘Cookies’.

For Mozilla Firefox version 3.0.8 for PC or Mac:

1. Go to Tools > Clear Private Data
2. Check the boxes to clear your ‘Cache’ and ‘Cookies’
3. Click the ‘Clear Private Data Now’ button.

After completing these steps please be sure to close the browser down completely to finalize the process, and then re-log in and things should load a bit quicker and hopefully any strange display issues will also be cured.

Please let me know if you have tried these steps and are still having issues, but I think you’ll be happy with the results!

All THRIVA Users (training resources)

Here are the most recent training resources for you and your team to use.

http://www.thriva.com/onlinehelp/newversion/html/index.html. --- most recent online help videos (4.0 version) These are continually updated so check back frequently.

https://thriva.activenetwork.com/FileStore/ThrivaLiveTraining/Training%20Schedule.htm - Here you can find Scheduled Live Training Dates. On the right side of this page there is a link to recorded Active Educate video that could be helpful for you as well. These too will be updated and will have expanded topics for you to view at any time.

Thriva Support - apart of the Active Network

· Phone: 1-877-996-2267

· Support Request can be submitted through your database

All Schools - Increase Revenue Streams

Drive New Revenue for Your Schools & Districts with Partnership Marketing
Please join us for this free webinar. Space is limited so please register in advance.

Thursday - October 1st, 2009 1:00pm PDT - 1 Hour

Meeting Description:

ActiveEducate is proud to present the first in a series of Webinars that will explore the avenues available to school and district administrators to develop new revenue streams.

By implementing partnership marketing strategies and using technology, cities, communities, schools and universities are effectively battling their budget issues. You’ll learn, for example, how the City of Long Beach, CA, has leveraged their access to the private sector and developed a partnership with Coca Cola to raise critically needed funds, and how schools and districts like yours can do the same.

In addition, we’ll discuss how to:

• Identify unique and different ways to raise revenues for schools

• Understand Green marketing partnerships

• Use school system assets in an appropriate manner

• Leverage fallow assets

• More than just advertise – it’s about access and distribution

• Create partnerships with long-term benefits

Register here: https://cc.readytalk.com/cc/schedule/display.do?udc=qz70zuxgz9ca

All THRIVA Users

Live Thriva training for all Active Educate users.

One of the top Implementation Analysts Rick Berggreen will be hosting a live training session specific to the Educate clients using Thriva. The webinar will be on Wednesday, September 30th at 9:00 AM Pacific. To register, you will need to go to https://www1.gotomeeting.com/register/296660585 .

The training will use educate terminology (course, student, etc.), and Rick will be covering the basics of setting up a new class in the system.

Don't miss this great opportunity to get free live training session.


Dial: 312-878-0222
Access code: 371-073-753

Just For Fun

Hi Everyone,

With the craziness of the beginning of the school year upon you, I thought you all deserve a break and could use some laughter!



This made me laugh out loud :)

Enjoy the day!

All Users - SUPPORT

As your Account Manager I will be checking in on a regular basis with your team to ensure that The Active Network is hitting the mark in terms of your identified goals and objectives moving forward. I am here to help brainstorm ideas; help resolve any questions, concerns or feedback that you may have and to act as a sounding board at anytime. If there are any contract questions or you would like to discuss additional services we can discuss your needs.

Support is the most valuable resource you have about any technical questions, billing questions and quick fixes with your system. Here is the contact information:

ACTIVE NET

· Phone:1.800.663.4991

· Email: ActiveNetSupport@activenetwork.com

THRIVA

· Phone: 1-877-996-2267

· Support Request can be submitted through your database (Help - Support Requests)

ACTIVE CONTENT MANAGER (ACM)

· Phone: 1-800.663.4991

· Email: acmsupport@active.com.

Get Active Educated - BLOG for you

Hi!

This is your Account Manager Jeff McHugh (Jeff McACTIVE) and I have created a blog to help make your lives easier. The blog is an open communication forum for us to share success stories, provide useful information, ask questions and be a resource of helpful hints and tips.

I recommend you to use this forum as a go to means of communication and a valuable resource so The Active Network and I can help you enable and encourage participation at your school.

I plan to update this every few weeks so be sure to check back frequently for the latest McACTIVE blog. If you have ideas or suggestions on ways to improve our partnership I am open to hearing what you have to say.

Have a great year.

Jeff McHugh
Account Manager
858-605-4727
jeff.mchugh@activenetwork.com