All THRIVA Users

-Freezing Screen-

There are generally a few very simple steps you can take to remedy a freezing screen. If you see any screen in the management system cutting part of it off, I would try re-sizing the browser window. You can do this by double-clicking on the title bar or hit the ‘Maximize’ box.

In most cases this will immediately cause the management system to re-draw the window and should remedy the problem. If this doesn’t work then I would make sure that the temporary files for your internet browser have been cleared out, and restart the browser. Here are the steps to clear those files out:

For Internet Explorer versions 7 and 8:

1. Open a new browser window, preferably not the Thriva login page.
2. From the menu options, choose Tools > Internet Options
3. Under the section titled ‘Browsing History’ click the ‘Delete’ button
4. Under the section labeled ‘Temporary Internet Files’ click the ‘Delete files…’ button.
5. Optionally, click the ‘Delete cookies’ button under the section labeled ‘Cookies’.

For Mozilla Firefox version 3.0.8 for PC or Mac:

1. Go to Tools > Clear Private Data
2. Check the boxes to clear your ‘Cache’ and ‘Cookies’
3. Click the ‘Clear Private Data Now’ button.

After completing these steps please be sure to close the browser down completely to finalize the process, and then re-log in and things should load a bit quicker and hopefully any strange display issues will also be cured.

Please let me know if you have tried these steps and are still having issues, but I think you’ll be happy with the results!